M5 Returns and Cancellation Policy

Your Satisfaction, Our Assurance:

At M5, our commitment to your satisfaction extends beyond delivering exceptional products. We want every interaction with our brand to be a reflection of our dedication to providing you with the best experience.

Our Returns Policy is designed to ensure that, in the event you’re not entirely satisfied with your purchase, we have a clear and efficient process in place. We value your trust and seek to make any returns or exchanges as straightforward and customer-friendly as possible. Below, we outline the details of our policy to ensure transparency and uphold our promise of service excellence.

Cancellation and Returns Policy

  1. All our goods come with a 14-day no-quibble return policy, this is providing the item is unused and returned in its original packaging complete. If we receive the item and it appears tampered with or already used we reserve the right to refuse the return and thus refrain from offering a refund.
  2. Customers are liable for all costs of return postage, unless the item is factory faulty, in which case we will arrange the collection. A proof will need to be supplied.
  3. Once the goods have been received and deemed to meet our criteria for return as laid out above we will refund the appropriate full refund or part refund as requested, the items can also be exchanged for one of the same value or turned into store credit. The refund must be back to the original payment method.
  4. Any product that has been customised for the customer cannot be returned unless factory faulty (this does not affect your statutory rights).
  5. To return an item you must: 1) Notify us via email at office@m5concepts.co.uk , quoting your name, order number and reason for return; 2) Return your item to the following address: F.A.O M5 Concepts Ltd, 12 Dunstan Street, Liverpool, L15 4LA. Once the item has been received and checked we will process the return.
  6. Cancellation – if you wish to cancel an order it must be before the item has been dispatched, to do this please contact customer service via email at office@m5concepts.co.uk where will process your request.