Privacy Policy

Our commitment to keeping your data safe.

This privacy policy describes the data privacy practices which we M5 Concepts LTd (‘we’, ‘our’) employ in relation to the information which you, our customers (‘you’, ‘your’), provide when using the website (‘Website’) or purchasing goods via telephone. The full detailed privacy policy is available in the sections below and provides further detailed information on our personal information processing, and your rights. It is important that you read this privacy policy together with any other notice that we may provide you on specific occasions when we are collecting or processing your personal information (personal data), so that you are fully aware of how and why we are using your information and the legal rights that you have. We reserve the right to revise this privacy policy or any part of it at any time by posting the amended terms herein. This version was last updated on 29/09/2023.

By registering or placing orders on our website, you consent to the collection, transfer and use of your information in line with the terms in this privacy policy.

Who we are

Our website address is:

What Personal Data Do We Collect and Why Do We Collect It?

By browsing our website you agree to us collecting information to help us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We may also use and analyse the information we collect so that we can administer, support, improve and develop our business. Such examples are website usage data in relation to advertising cookies from google, facebook and other such paid for adverts. To opt out from this you can use services such as: Please note your personal information is not shared with anyone or retained by us at M5 Concepts Ltd

When you visit or register on our website you may be asked to provide certain information about yourself including your name, contact details addresses etc along with your debit and credit card details. We may also collect information about you usage of our website and contact via emails or physical letters that are sent. In addition, we may record any phone calls placed to us to help train our staff.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.


If you use our website or leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

The information provided to us by you may be accessed by ourselves and/or given to a third party who we work with, some of whom may be located outside of the European Economic Area. Those third parties will process the information to fulfil and deliver orders or process payments on behalf of our company. We may also pass on data about the way you use the website onto third parties to monitor website usage, this information will not contain any data that can be used to identify you.

Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.

Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

How long we retain your data

If you leave a comment or review, the comment or review and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Additional Information

Any changes to our policy will be posted on our website on this page and/or sent through email as or when appropriate

If you would like any more information please contact us at